Reference

How cv99 Handles Your Personal Information

When you open an account on cv99, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyNo data sold to third partiesRight to request your dataClear retention policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

cv99 applies a consistent set of data handling practices across every part of your account — from the moment you link your bKash wallet to the last time you access the lobby. Here is what each of those practices means for you in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in on your mobile browser and to remember your language preference. You can clear cookies from your browser settings at any time, though this will sign you out of your current session.

Account Security Measures

Every login triggers a verification step — typically an OTP sent to your registered number. If a login attempt comes from an unrecognised device, your account is flagged and you are prompted to re-verify before access continues.

Data Retention Periods

Account registration data is retained for as long as your account is active and for a period after closure as required by applicable law.

Requesting Changes or Deletion

You can update your contact number or email directly from account settings. To request full data deletion, contact support via live chat or email; we will confirm your identity and process the request within the timeframe set by applicable law.

What This Privacy Policy Covers

cv99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy explains what personal data cv99 collects from you, why we collect it, and how long we keep it. When you create an account, we record your name, contact details, and the wallet identifiers linked to your bKash, Nagad or Rocket account so deposits and

1
withdrawals can be matched to the right account holder. We also collect device identifiers and session data each time you access the platform from your phone or browser — this helps us detect unusual login activity and protect your account. Payment data from Nagad and Rocket
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transactions is stored only as long as needed for transaction reconciliation and any applicable dispute period. We do not store your full mobile wallet PIN or banking credentials. If you contact our support team, the conversation is logged against your account for follow-up accuracy. All data
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is processed on servers that apply encryption in transit and at rest. Where local law requires us to share data with a regulatory body, we will do so within the limits of that law and notify you where permitted. Your use of cv99 and any rights
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described here are subject to applicable Bangladesh law and the regions where the platform operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account, or raise a concern about how your information is being handled, our support team is available through the channels below. Have your registered mobile number or account ID ready so we can verify your identity before processing any data request.

Your Privacy Questions Answered

These are the questions we hear most often about data, account privacy and your rights as a cv99 account holder. Availability of rights and remedies depends on your local law and eligible region.

We collect your name, mobile number, and the wallet identifier for your bKash, Nagad or Rocket account. We also log your device type and IP address to protect your account from unauthorised access.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket to complete transactions, and with any authority required by applicable law in your region.

Contact support via live chat or the support email listed in your Help Centre. Verify your identity with your registered number and we will provide a summary of data held on your account.

Yes. Submit a deletion request through live chat or email support. We will verify your identity, close the account and remove personal data within the period required by applicable Bangladesh law.

Transaction records for bKash, Nagad and Rocket payments are kept for the period required for dispute resolution and reconciliation. After that window closes, records are removed from active storage.

No. We store only the wallet identifier needed to match a transaction to your account. Your mobile wallet PIN and banking passwords are never stored on our servers at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How cv99 Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Privacy

Your Privacy Questions Answered

01 What personal data does cv99 collect when I open an account?

02 Does cv99 share my data with third parties?

03 How can I get a copy of the data cv99 holds about me?

04 Can I ask cv99 to delete my account and personal data?

05 How long does cv99 keep my payment history?

06 Are my bKash or Nagad wallet credentials stored on cv99?

Privacy Policy

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